Shipping & Returns

Shipping Policy

World Class Tiles ships throughout the United States. Unfortunately, we do not ship to Canada or other international locations unless you are able to manage all shipping logistics independently. We apologize for any inconvenience.

Once your order is placed, it typically takes 24–48 hours to process. After processing, the order is picked up by our freight carrier and delivered within 5–7 business days. Please note that delivery times may vary during peak seasons such as December. If any items are out of stock, we will notify you promptly. All orders are shipped complete; we do not ship partial orders.

All tile orders are shipped via common carrier freight. Shipping rates are subject to change without notice. We work with highly regarded carriers in the industry, and our shipping volume allows us to offer some of the most competitive freight rates available.

You may choose delivery to a residence, business address, or local freight terminal for pickup. Typically, freight costs are lower when shipping to a commercial address or picking up from a terminal. If you choose terminal pickup, we will provide the location details after your purchase.

Residential Deliveries:
Deliveries are curbside only. Carriers are not responsible for bringing materials inside your home. Someone must be present at the time of delivery to assist in unloading the shipment.

Carriers will notify you of the delivery date in advance, but an exact delivery time cannot be guaranteed. Delivery typically falls within a 2–6 hour window. If you need a tracking number or terminal contact details, please call us at 1-888-739-8505.

Important:

Whoever receives the delivery must inspect the shipment and note any damage or missing materials on the bill of lading before signing. This is required in order for us to file a claim with the carrier and provide a replacement or credit. If damages or shortages are not noted at the time of delivery, we cannot issue replacements or refunds.

If you choose to sign a waiver allowing the carrier to leave the materials without a person present, you accept full responsibility for any loss or damage. The freight company will not honor claims in this case, and neither can we.

Returns Policy

World Class Tiles is committed to providing a smooth and straightforward shopping experience. Please be aware that tile is heavy and costly to ship, so we encourage you to double-check your measurements before ordering. We also recommend ordering extra material for future repairs, as dye lots may vary and products may be discontinued.

Return Guidelines:

1. All returns require prior authorization. Please contact our customer service team at 1-888-739-8505 to obtain a return authorization number. Returns without prior authorization will not be accepted. Once materials are returned and inspected, a credit or refund will be issued—typically within 4 weeks.

2. Return shipping costs are the responsibility of the customer. Returned tile must be in new or like-new condition, factory-sealed in the original manufacturer’s packaging. A 25% restocking fee applies to all returns. Original shipping costs are non-refundable.

3. We do not accept returns for fewer than 3 full cartons of tile. All returns must be in full cartons and authorized within 10 days of the signed bill of lading.

4. Returns are not accepted for heated floor kits, grout, adhesives, setting materials, decorative accents, or other accessories.

5. Special order items cannot be canceled or returned. Product listings will indicate if an item is considered special order. If you're unsure, please contact us for clarification.

6. Natural stone products may exhibit significant variation in color, texture, and veining—these variations are natural characteristics and are not grounds for return or claim.

7. It is the buyer’s responsibility to approve all materials prior to installation. Installation constitutes acceptance. No claims will be accepted after materials have been installed.

We reserve the right to update or revise this policy without prior notice. If you have questions, please contact us at 1-888-739-8505.

Damaged or Missing Items Policy

World Class Tiles takes care to ensure every order is securely packaged and double-checked before leaving our warehouse. In the rare event of damage or missing items, please follow the instructions below to allow us to resolve the issue quickly and efficiently.

Note: An acceptable damage ratio of up to 2% is considered standard for all tile and stone shipments. Any damage above this threshold will be replaced at no cost to you.

Steps to Follow for Damaged or Missing Items:

1. All damages or shortages must be noted on the bill of lading and signed by both the customer and the driver at the time of delivery. This is required for us to file a claim and replace the materials at no charge.

2. Do not refuse a shipment unless you have obtained prior authorization from World Class Tiles. Refused shipments will be treated as a return and subject to the terms outlined in our Returns Policy.

3. Do not dispose of any damaged items until the freight carrier has completed an inspection. Materials may only be discarded once the carrier has authorized it, as they are responsible for covering damages during transit.